- No EU import duties.
- Ships within 1-2 business days.
- Ships in our fully recyclable and biodegradable signature boxes.
Refund Policy
1. Introduction
At [Store Name], we strive to provide our customers with the best shopping experience possible. If for any reason you are not completely satisfied with your purchase, you may request a refund under the terms and conditions outlined below.
2. Refund Conditions
To be eligible for a refund, your item must meet the following requirements:
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Product Condition : The perfume must be unused, in its original packaging and in the same condition in which you received it.
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Request Period : You must request a refund within 30 calendar days from the date you receive your order.
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Proof of Purchase : Valid proof of purchase, such as a receipt or proof of payment, must be presented.
3. Items Not Eligible for Refund
Returns and refunds will not be accepted in the following cases:
- Opened, used or tampered with products.
- Products purchased on clearance or with special discounts, unless otherwise indicated.
- Gift cards.
- Product samples.
4. Return Procedure
To initiate a refund process, please follow these steps:
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Contact : Please contact our customer service via [email] or [phone] stating your order number and the reason for the return.
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Authorization : Once your refund request is approved, you will receive a return authorization and instructions for sending the product back.
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Product Shipping : Carefully package the product in its original packaging and include proof of purchase. Send the package to the address provided by our customer service team.
5. Shipping costs
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Domestic Returns : Shipping costs to return the item will be the responsibility of the customer, unless the product is defective or there was an error on our part in shipping the order.
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Defective or Incorrect Products : If the product you received is defective or incorrect, we will cover the return shipping costs.
6. Refund Processing
Once the returned product has been received and verified, we will notify you of the approval or rejection of your refund:
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Approval : If your refund is approved, the refund amount will be automatically refunded to your original payment method within 14 business days.
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Rejection : If your refund request is rejected, you will be notified with an explanation and the product will be returned to you.
7. Exceptions and Considerations
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Refund Delays : Refund processing times may vary depending on the bank or payment method provider.
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Exchanges : If you wish to exchange a product, you must follow the same return procedure and make a new purchase for the desired product.
8. Contact
For any additional questions or assistance with your refund, please feel free to contact our customer service team:
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Email : [ email@example.com ]
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Phone : [phone number]
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Opening hours : Monday to Friday, 9:00 a.m. to 6:00 p.m.
9. Consumer Rights
This refund policy does not affect the rights granted to consumers under current legislation in Spain.
