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Shipping Policy

1. Introduction

At Esenzalia, we are committed to providing you with an exceptional shopping experience. We use DHL services to ensure your orders are delivered quickly and safely. Please find detailed information about our shipping policies below.

2. Shipping Options and Delivery Times

National Shipping (Spain)

  • Standard Shipping :

    • Delivery time: 2-5 business days.
    • Cost: [Indicate cost or "Free for orders over [X] €"].

  • Express Shipping :

    • Delivery time: 1-2 business days.
    • Cost: [Indicate cost].

International Shipping

  • International Standard Shipping :

    • Delivery time: 7-15 business days, depending on the destination.
    • Cost: [Indicate cost].

  • International Express Shipping :

    • Delivery time: 3-7 business days, depending on the destination.
    • Cost: [Indicate cost].

3. Order Processing

  • Processing Time : Orders are processed within 1-2 business days after receiving payment confirmation.
  • Shipping Notifications : Once your order has shipped, you will receive an email notification with your DHL tracking number.

4. Shipment Tracking

  • Tracking Number : You can track your order at any time using the tracking number provided in the shipping notification.
  • Tracking Page : Visit the DHL tracking page at www.dhl.com and enter your tracking number to view the status of your shipment.

5. Delivery

  • Delivery Address : Please ensure you provide a complete and accurate delivery address. Esenzalia is not responsible for undelivered shipments due to incorrect addresses.
  • Delivery Attempts : DHL will make up to three delivery attempts. If the package cannot be delivered after these attempts, the package will be returned to our warehouse.

6. Shipping Costs

  • Domestic Shipping : [Indicate specific cost or "Free for orders over [X] €"].
  • International Shipping : Costs vary depending on destination and shipping option selected.

7. Taxes and Customs Duties

  • International Orders : Taxes and duties may apply to international shipments. These charges are the customer's responsibility and may vary by destination country.

8. Problems with Shipping

  • Lost Packages : If your package has not arrived within the estimated time, please contact our customer service at [ email@example.com ] or [phone number] so we can help you locate your order.
  • Damaged Packages : If you receive a damaged package, please notify us immediately so we can resolve the issue with DHL and replace the damaged product.

9. Contact

For any questions or additional assistance regarding the shipping of your order, please do not hesitate to contact us:

  • Email : info@esenzalia.es
  • Phone : [XXX]
  • Postal Address : Communities Avenue, 17, Merida, Badajoz
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