1. What types of perfumes do you offer?

We offer a wide variety of perfumes for men, women and unisex. Our selection includes eau de parfum, eau de toilette, eau de cologne and niche perfumes from well-known and exclusive brands.

2. How can I find a specific perfume?

You can use our search bar located at the top of our website. Simply enter the name of the perfume, the brand or any characteristic you are looking for (for example, vanilla notes) and our tool will show you the most relevant results.

3. Do you offer perfume samples?

Yes, we offer samples of many of our perfumes. You can add samples to your shopping cart to try out several scents before settling on a full-size bottle.

4. How do I know if a perfume is original?

We guarantee that all our perfumes are 100% original. We work directly with brands and authorized distributors to ensure that our products are authentic.

5. What is your return policy?

We accept returns within 30 days of purchase as long as the product is in its original, unused condition. Please see our Returns Policy for more details and steps to follow.

6. How long does shipping take?

Delivery time varies depending on your location. Orders are typically processed and shipped within 1-2 business days. Once shipped, delivery time can be 3-7 business days within the country. You can check our Shipping Policy for more detailed information.

7. Can I track my order?

Yes, once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order in real time through our website or the shipping company's page.

8. Do you offer international shipping?

Yes, we ship internationally to many countries. Delivery times and shipping costs vary by location. Please see our International Shipping Policy for more details.

9. How can I pay for my order?

We accept various payment methods including credit cards, debit cards, PayPal and bank transfers. All transactions are secure and encrypted to protect your information.

10. Do you offer discounts or promotions?

Yes, we regularly offer special discounts and promotions. Sign up for our newsletter to receive the latest offers and news directly to your email.

11. How can I contact customer service?

You can contact us via our contact form on the website, by emailing us at info@esenzalia.es , or by calling our customer service number at [phone]. Our customer service team is available Monday to Friday from 9:00 a.m. to 6:00 p.m.

12. What should I do if I receive a damaged or incorrect product?

If you receive a damaged or incorrect product, please contact us immediately with your order number and a description of the problem. We will do our best to resolve the issue as quickly as possible.

13. How can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request before the order is shipped. Once the order has shipped, we will not be able to make changes or cancellations.

14. Do you offer gift cards?

Yes, we offer gift cards in various denominations. They can be purchased on our website and sent electronically to the recipient.

15. Do you have a loyalty or rewards program?

Yes, we have a loyalty program where you can accumulate points for every purchase you make. These points can be redeemed for discounts on future purchases. Please see our Rewards Section for more information.