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Privacy Policy

1. Introduction

At Esenzalia we respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use and protect your information when you visit our website esenzalia.es (hereinafter "the Site").

2. Data Controller

  • Identity : Esenzalia
  • NIF/CIF : 76258874M
  • Address : Avda Comunidades, 17
  • Email : info@esenzalia.es
  • Phone : [phone number]

3. Personal Data We Collect

We collect different types of personal data:

  • Identification Data : Name, surname, postal address, email address, telephone number.
  • Payment Information : Credit/debit card information and other payment details.
  • Browsing Data : IP address, browser type, duration of visit, pages visited.

4. Purpose of the Treatment

Your personal data is used for the following purposes:

  • Purchase and Shipping Management : Process your orders, manage payments and ship products.
  • Customer Service : Respond to your queries and provide support.
  • Marketing : Sending commercial communications, promotions and news about our products and services, provided you have given your consent.
  • Site Improvement : Analyze website usage to improve our offering and services.

5. Legal Basis for Processing

We process your personal data based on the following legal bases:

  • Execution of a Contract : To manage and execute any orders you place through our Site.
  • Consent : For the sending of commercial communications and promotions (you may withdraw your consent at any time).
  • Legitimate Interest : To improve our services and user experience on the Site.

6. Data Conservation

Your personal data will be kept for the time necessary to fulfil the purposes for which it was collected and as long as you do not withdraw your consent. It will then be kept blocked for the legally established periods before being deleted.

7. User Rights

You have the right to:

  • Access : Know what personal data we process.
  • Rectification : Request correction of incorrect data.
  • Deletion : Request the deletion of your personal data when it is no longer necessary for the purposes collected.
  • Opposition : Oppose the processing of your data for direct marketing purposes.
  • Limitation : Request the limitation of the processing of your data in certain cases.
  • Portability : Receive your personal data in a structured format and transfer it to another data controller.

To exercise your rights, you can contact us at [ email@example.com ] or [postal address].

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse or disclosure.

9. Data Communications to Third Parties

Your personal data will not be shared with third parties, except in the following cases:

  • Service Providers : Companies that provide us with auxiliary services (shipping, payments, etc.).
  • Legal Obligations : When necessary to comply with a legal obligation.

10. International Data Transfers

We do not carry out international transfers of your personal data. Should this change, we will ensure that all necessary security and legal measures are complied with in accordance with the GDPR.

11. Cookies

We use cookies and similar technologies to improve your experience on our Site. You can consult our Cookie Policy for more information.

12. Modifications to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page and, where appropriate, notified to you by email.

13. Contact

If you have any questions or concerns about our Privacy Policy or the processing of your personal data, please do not hesitate to contact us:

  • Email : info@esenzalia.es
  • Phone : [phone number]
  • Postal Address : Avda Comunidades, 17 06800 Mérida (Badajoz)
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