Kismet Women

More than just a perfume, Kismet is a tribute to destiny. Inspired by the Arabic word “kismet,” meaning “destiny,” this fragrance symbolizes the magic of predestined encounters, the deep connection between two souls who are destined to meet.

Olfactory Notes:

• Top Notes: Apricot, rose and jasmine.
• Heart Notes: Tuberose and narcissus.
• Base Notes: Amber and cedar.

Duration and Trail: Maison Alhambra Kismet for Women offers moderate duration and projection, ensuring that its scent remains present and enveloping throughout the day. Its trail is capable of leaving a lasting and memorable impression, being a magnet for compliments.

Ideal Time To Wear: Maison Alhambra Kismet for Women is a versatile and wearable fragrance, perfect for:

• Cold and Temperate Seasons: Ideal for autumn and winter days, when the weather highlights the warmth and richness of its floral and amber accords.
• Daytime Occasions: Its floral and fruity character makes it perfect for daytime events and activities, whether in the office, meetings or casual outings, projecting an image of freshness and elegance.
• Special Events: Ideal for special occasions where you want to stand out and leave a lasting impression, such as formal lunches, social gatherings or important daytime events.

Maison Alhambra Kismet for Women is the ideal fragrance for those looking for a scent that suits both cold and temperate seasons, perfect for daytime, with a feminine and charming presence that does not go unnoticed. Let yourself be carried away by the essence of Kismet and celebrate the destiny that unites two hearts, making every moment together unforgettable.

Shipping Policy

1. Introduction

At Esenzalia, we are committed to providing you with an exceptional shopping experience. We use DHL services to ensure your orders are delivered quickly and safely. Please find detailed information about our shipping policies below.

2. Shipping Options and Delivery Times

National Shipping (Spain)

• Standard Shipping :

  • Delivery time: 2-5 business days.
  • Cost: [Indicate cost or "Free for orders over [X] €"].

• Express Shipping :

  • Delivery time: 1-2 business days.
  • Cost: [Indicate cost].

International Shipping

• International Standard Shipping :

  • Delivery time: 7-15 business days, depending on the destination.
  • Cost: [Indicate cost].

• International Express Shipping :

  • Delivery time: 3-7 business days, depending on the destination.
  • Cost: [Indicate cost].

3. Order Processing

• Processing Time : Orders are processed within 1-2 business days after receiving payment confirmation.
• Shipping Notifications : Once your order has shipped, you will receive an email notification with your DHL tracking number.

4. Shipment Tracking

• Tracking Number : You can track your order at any time using the tracking number provided in the shipping notification.
• Tracking Page : Visit the DHL tracking page at www.dhl.com and enter your tracking number to view the status of your shipment.

5. Delivery

• Delivery Address : Please ensure you provide a complete and accurate delivery address. Esenzalia is not responsible for undelivered shipments due to incorrect addresses.
• Delivery Attempts : DHL will make up to three delivery attempts. If the package cannot be delivered after these attempts, the package will be returned to our warehouse.

6. Shipping Costs

• Domestic Shipping : [Indicate specific cost or "Free for orders over [X] €"].
• International Shipping : Costs vary depending on destination and shipping option selected.

7. Taxes and Customs Duties

• International Orders : Taxes and duties may apply to international shipments. These charges are the customer's responsibility and may vary by destination country.

8. Problems with Shipping

• Lost Packages : If your package has not arrived within the estimated time, please contact our customer service at [ email@example.com ] or [phone number] so we can help you locate your order.
• Damaged Packages : If you receive a damaged package, please notify us immediately so we can resolve the issue with DHL and replace the damaged product.

9. Contact

For any questions or additional assistance regarding the shipping of your order, please do not hesitate to contact us:

• Email : info@esenzalia.es
• Phone : [XXX]
• Postal Address : Communities Avenue, 17, Merida, Badajoz

- No EU import duties.
- Ships within 1-2 business days.
- Ships in our fully recyclable and biodegradable signature boxes.

Refund Policy

1. Introduction

At [Store Name], we strive to provide our customers with the best shopping experience possible. If for any reason you are not completely satisfied with your purchase, you may request a refund under the terms and conditions outlined below.

2. Refund Conditions

To be eligible for a refund, your item must meet the following requirements:

• Product Condition : The perfume must be unused, in its original packaging and in the same condition in which you received it.
• Request Period : You must request a refund within 30 calendar days from the date you receive your order.
• Proof of Purchase : Valid proof of purchase, such as a receipt or proof of payment, must be presented.

3. Items Not Eligible for Refund

Returns and refunds will not be accepted in the following cases:

• Opened, used or tampered with products.
• Products purchased on clearance or with special discounts, unless otherwise indicated.
• Gift cards.
• Product samples.

4. Return Procedure

To initiate a refund process, please follow these steps:

1. Contact : Please contact our customer service via [email] or [phone] stating your order number and the reason for the return.
2. Authorization : Once your refund request is approved, you will receive a return authorization and instructions for sending the product back.
3. Product Shipping : Carefully package the product in its original packaging and include proof of purchase. Send the package to the address provided by our customer service team.

5. Shipping costs

• Domestic Returns : Shipping costs to return the item will be the responsibility of the customer, unless the product is defective or there was an error on our part in shipping the order.
• Defective or Incorrect Products : If the product you received is defective or incorrect, we will cover the return shipping costs.

6. Refund Processing

Once the returned product has been received and verified, we will notify you of the approval or rejection of your refund:

• Approval : If your refund is approved, the refund amount will be automatically refunded to your original payment method within 14 business days.
• Rejection : If your refund request is rejected, you will be notified with an explanation and the product will be returned to you.

7. Exceptions and Considerations

• Refund Delays : Refund processing times may vary depending on the bank or payment method provider.
• Exchanges : If you wish to exchange a product, you must follow the same return procedure and make a new purchase for the desired product.

8. Contact

For any additional questions or assistance with your refund, please feel free to contact our customer service team:

• Email : [ email@example.com ]
• Phone : [phone number]
• Opening hours : Monday to Friday, 9:00 a.m. to 6:00 p.m.

9. Consumer Rights

This refund policy does not affect the rights granted to consumers under current legislation in Spain.